Seasons IGA Supermarkets understand that this is a difficult time for many. Please be assured that we are taking full precautions, in accordance with the latest government guidelines, to ensure the highest safety for you, our staff and the community at large.
This is an update to share what we are doing to protect public safety and provide continued Supermarket services.
Looking after our local communities is our top priority. Therefore, to ensure those who are most vulnerable have access to essential items, IGA is now providing a Priority Shop home delivery service to many areas, that will offer a choice of four different package options.
Eligible customers include the elderly (70+), people who are immunosuppressed, people with a disability and people who are required to self-isolate.
To register for IGA Priority Shop, please complete the registration form so that we can validate your eligibility and our ability to deliver to your location.
If you can’t register online, please call 1800 018 384.
The IGA team will review and contact you within two business days.
At Seasons IGA, we take the health, safety and wellbeing of our Staff very seriously.
In addition to all measures described above to provide the most up-to-date health, hygiene and safety protocols, promote adherence to social distancing guidelines and ensure any team members remain home to recover, we have implemented the following:
Overseen by a trained health professional, staff members receive weekly wellness tips, videos, resources and guidelines to support their mental and physical health during this challenging time. In accordance with this program, all staff have the opportunity to book in for personalised health coaching appointments or general support sessions with an appointed health professional. This service is fully provided for free to all team members employed by Outridges IGA.
Our HR personnel are working tirelessly around the clock to provide support, clarity and clear communication to all team members as questions, leave arrangements and protocols evolve.
As the government guidelines and new developments around the pandemic are constantly shifting and evolving, we have appointed two dedicated COVID-19 Officers who are staying up-to-date with breaking news and most recent developments. They are also staying abreast of all best-practice recommendations coming through professional bodies associated with supermarket regulation and food safety.
We have a sophisticated ‘BURPs’ payroll and employee communication software. Via this software, we are able to send updates and reminders to staff phones and inboxes in a timely and responsive manner.
Where possible, we are conducting non customer service related activities outside of trading hours. This is in the mutual interest of limiting both staff and public interaction and exposure.
These are a mechanical barrier for minimising potential virus transmission between customers and staff alike.
We have received an overwhelming amount of correspondence about potential measures we could be taking as a store to protect public health and safety.
We thank you sincerely for your concern and understand the need to do everything within our power to protect the community.
At this stage, we are acting in accordance with government and state guidelines. At this point, this means that we cannot refuse entry to customers who may display symptoms of illness. Isolation, for the present time, is an individuals’ social duty and as a supermarket (and not a government body) we cannot police this within the external community.
In terms of gloves and masks, we are acting in accordance with QLD Health and Federal Health legislation. With this in mind, wearing masks and gloves is not currently recommended. Furthermore there are currently limited numbers available for masks and gloves as these have been diverted to our medical teams.
Thank you for your understanding.